Our online system allows you to report maintenance jobs 24/7
In an Emergency (Threat to life or building)
What to do in the case of an emergency and in order of priority:-
· At any time: If you smell gas or are worried about gas safety, you should call the National Gas Emergency Service Freephone number on 0800 111 999 at any time day or night.
· During office hours (Mon – Fri: 9am – 5pm): Contact Property management team office 0115 871 2578
What classes as an emergency?
An unforeseen event that if not dealt with quickly would, in a reasonable person’s opinion, render the property unsafe/insecure; or cause further damage to the Property; or cause personal risk to the tenants.
Out of hours (Bank Holidays, weekends, weekdays: 5.30pm – 9am):
1. Follow the emergency arrangements made by your landlord. For example, if your Landlord has provided 24/7 insured maintenance/emergency cover (for example British Gas HomecareTM, Heatteam Cover for Potterton boilers, Homeserve or other insured product), then please contact the relevant service as per the details supplied. If your property is covered by British Gas Homecare™ please call 0800 294 9650 in the first instance or any other Emergency cover provider as previously advised.
2. Out of hours (Bank Holidays, weekends, and weekdays: 5.30pm – 9am):
In an Emergency call 07790575160 and leave a message which will be brought to the attention of the contractor. Please note: If the emergency is due to any act of negligence or responsibility of the tenant then you will be liable to reimburse the cost of the call out and any works carried out. Inappropriate use of the Emergency Line, to report non-emergencies, will also be charged £150 call out.
This number should ONLY be used in Emergencies out of hours 07790575160
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